TERMS & CONDITIONS
IMPORTANT NOTICE: PLEASE READ THE FOLLOWING TERMS AND CONDITIONS (TERMS) CAREFULLY AND MAKE SURE YOU UNDERSTAND THEM BEFORE ORDERING ANY PRODUCTS FROM OUR WEBSITE (WEBSITE) https://adayinalife.london/
PLEASE NOTE, BEFORE PLACING AN ORDER YOU WILL BE ASKED TO AGREE TO THE TERMS. BY CLICKING ON THE “I ACCEPT” BUTTON AT THE END OF THE TERMS YOU AGREE TO THE TERMS WHICH WILL APPLY TO ANY CONTRACT BETWEEN US FOR THE SALE OF ANY PRODUCTS FROM OUR WEBSITE (CONTRACT). FURTHER, YOU WARRANT THAT YOU: (i) ARE 18 YEARS OF AGE OR OLDER (OR YOU HAVE ACCEPTED THESE TERMS WITH THE KNOWLEDGE AND CONSENT OF A RESPONSIBLE PARENT OR GUARDIAN); (ii) ARE LEGALLY CAPABLE OF ENTERING INTO BINDING CONTRACTS; AND (iii) HAVE READ, UNDERSTAND AND AGREE TO BE BOUND BY THESE TERMS.
IF YOU DO NOT AGREE WITH THESE TERMS, YOU MUST NOT CLICK THE ACCEPTANCE BUTTON AND YOU MAY NOT PURCHASE ANY PRODUCTS FROM OUR WEBSITE.
You should print a copy of these Terms or save them to your computer for future reference.
We may amend these Terms from time to time as set out in clause 6. Every time you wish to order Products, please check these Terms to ensure you understand and are aware of the terms which will apply at that time.
These Terms, and any Contract between us, are only in the English language.
Your use of our site is governed by our Terms of website use [LINK] and Website Acceptable Use Policy [LINK]. Please take the time to read these, as they include important terms which apply to you.
Information about us
We operate the website https://adayinalife.london/. We are Payne Associates (UK) Limited incorporated in England and Wales with company number: 03630108 whose registered office is at c/o Shelley Stock Hutter LLP, 1st Floor, 7-10 Chandos Street, London, W1G 9DQ. Our trading address is 7th Floor, Winchester House, 259-269, Old Marylebone Road, NW1 5RA. Our VAT number is GB723 166 059.
You can e-mail us at email@example.com or contact our Customer Services team by telephone on +44 (0) 207 258 7958. If you are emailing us please include details of your order to help us to identify it.
If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.
The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.
The packaging of the Products may vary from that shown on images on our site.
How we use your personal information
Purchasing Products from our Site
If you are a consumer, you may only purchase Products from our Website if you are at least 18 years old.
How the contract is formed between you and us
Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 5.3.
We will confirm our acceptance of your order by email advising you of your order identification number and at this point the contract between us will be formed (Email Confirmation). Once the Products have been dispatched we will email you with a dispatch confirmation and a tracking number, where applicable. You will need to sign for the Products when they are delivered to you.
If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because we cannot meet your requested delivery date, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount including any delivery costs charged as soon as possible.
Our right to vary these Terms
Every time you order Products from us, the Terms in force at the time of your order will apply to the Contract between you and us.
We may revise these Terms as they apply to your order from time to time in the following circumstances:
changes in relevant laws and regulatory requirements; and
changes in the way we process orders and/or choose to deal with our customers.
If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. You may cancel either in respect of all the affected Products or just the Products you have yet to receive. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will arrange a full refund of the price you have paid in respect of those Products, including any delivery charges.
Your right of return and refund
You have a legal right to cancel a Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 during the period set out below in clause 7.3. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens' Advice Bureau or Trading Standards office.
We do not offer any guarantee or warranty on our Products. This does not affect your legal rights in relation to Products that are faulty or not as described.
In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have the right to return any Product and cancel your Contract within 14 days of receipt for a full refund of the Product. Your legal right to cancel a Contract starts from the date of the Email Confirmation (the date on which we e-mail you to confirm our acceptance of your order), which is when the Contract between us is formed.
Products must be returned in their original condition which includes any packaging, labels and boxes. All Products will be inspected on return and we cannot accept any returns for refund or exchange without the notice tag attached. If you are returning a Product because of a fault or damage, please state this on the returns/cancellation form supplied with your order. Undergarments cannot be returned unless they are in their sealed wrapping or the garment is faulty. The Products are your responsibility until they are returned to our offices. Products must be returned at your own cost, please retain proof of postage for your records. Please make sure you package your Products to prevent damage to the Products enclosed, if damage has been caused in transit, this could prevent you receiving a full refund. We are not responsible for Products returned to us un error. If you require an exchange, exchanges only apply for the same item in a different size or colour.
To cancel a Contract, please let us know in writing that you have decided to cancel. The easiest way to do this is to complete the cancellation form [INSERT LINK TO FORM] on our website or enclosed with your order. A link to the website cancellation form will be included in our Email Confirmation. If you use this method we will e-mail you to confirm we have received your cancellation. Alternatively you may use a copy of the form which is attached at the back of these Terms as a schedule.
You can also e-mail us at firstname.lastname@example.org or contact our Customer Services team by telephone on +44 (0) 207 258 7958. If you are e-mailing us please include details of your order to help us to identify it. If you send us your cancellation notice by e-mail, then your cancellation is effective from the date you send us the e-mail. For example, you will have given us notice in time as long as you e-mail us before midnight on the last day of the cancellation period.
If you cancel your Contract we will:
refund you the price you paid for the Products. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop (for example, if the Products are damaged, stained, smelly or do not have their original notice tags. See our [Returns page INSERT HYPERLINK] for further information about what handling is acceptable and examples. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method). For example, if we offer delivery of a Product within 3-5 days at one cost but you choose to have the Product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
make any refunds due to you as soon as possible and in any event within the deadlines indicated below:
if you have received the Product and we have not offered to collect it from you: 14 days after the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us. For information about how to return a Product to us, see clause 7.9;
if you have not received the Product or you have received it and we have offered to collect it from you: 14 days after you inform us of your decision to cancel the Contract.
If you have returned the Products to us under this clause 7 because they are faulty or mis-described, we will refund the price of the Products in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us.
We will refund you on the credit card or debit card used by you to pay.
If a Product has been delivered to you before you decide to cancel your Contract:
then you must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract. To return your order, please fill out the returns/cancellation form supplied with your order and send it back by Royal Mail special delivery, with your order to A Day in a Life – Returns, 7th Floor, Winchester House, 259-269 Old Marylebone Road, London NW1 5RA.
unless the Product is faulty or not as described (in this case, see clause 7.7), you will be responsible for the cost of returning the Products to us.;
Because you are a consumer, we are under a legal duty to supply Products that are in conformity with this Contract. As a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause 7 or anything else in these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
Products will be inspected on return, this process could take up to 5 working days, and if we are confident that the Products returned are in their original condition or are faulty we will process your refund. Please contact us after 14 days if you have not received a refund.
We will contact you with an estimated delivery date, which will be within 30 days after the date of the Email Confirmation (the date on which we e-mail you to confirm our acceptance of your order). Occasionally our delivery to you may be affected by an Event Outside Our Control. See clause 13 for our responsibilities when this happens.
If no one is available at your address to take delivery, we will leave you a note that the Products have been returned to our premises, in which case, please contact us to rearrange delivery.
Delivery of an order shall be completed when we deliver the Products to the address you gave us and the Products will be your responsibility from that time.
If your order is to be delivered to an address in the UK, we aim to post the Products to you within one (1) working day of the day we send you the Email Confirmation. Orders must be received before 1pm to use this service. If we receive orders after 1pm we will treat the order as though you made it before 1pm on the following working day (which excludes Saturdays, Sundays and Bank Holidays). If we receive an order before 1pm on a Friday, we will despatch it on the following Monday.
You own the Products once we have received payment in full, including all applicable delivery charges.
All deliveries to addresses in the United Kingdom will be sent by Royal Mail Special delivery to arrive before 1pm the next working day. A delivery charge of £9.00 will be payable by you for each order to be delivered to an address in the UK.
If we miss the 30 day delivery deadline for any Products then you may cancel your order straight away if any of the following apply:
we have refused to deliver the Products;
delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
you told us before we accepted your order that delivery within the delivery deadline was essential.
If you do not wish to cancel your order straight away, or do not have the right to do so under clause 8.6, you can give us a new deadline for delivery, which must be reasonable, and you can cancel your order if we do not meet the new deadline.
If you do choose to cancel your order for late delivery under clause 9.6 or clause 8.9, you can do so for just some of the Products or all of them, unless splitting them up would significantly reduce their value. If the Products have been delivered to you, you will have to return them to us or allow us to collect them, and we will pay the costs of this. After you cancel your order we will refund any sums you have paid to us for the cancelled Products and their delivery.
We deliver the Products worldwide (International Delivery Destinations). For information on International Delivery Destinations, please contact us at email@example.com. A delivery charge of £15.00 will be payable by you for each order to be delivered to an address outside of the UK.
If you order Products from our site for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.
You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.
You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.
Price of products and delivery charges
The prices of the Products will be as quoted on our site at the time you submit your order. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system.
Prices for our Products may change from time to time, but changes will not affect any order you have already placed.
The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.
The price of a Product does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order. To check relevant delivery charges, please refer to our Delivery Charges page.
Our site contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will contact you in writing to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.
How to pay
You can only pay for Products using a debit card or credit card. We accept the following cards: Visa, Visa (debit), Mastercard, Mastercard (debit), American Express.
Payment for the Products and all applicable delivery charges is in advance. We will charge your debit card or credit card on receipt of your order.
If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.
We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We do not in any way exclude or limit our liability for:
death or personal injury caused by our negligence;
fraud or fraudulent misrepresentation;
any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
defective products under the Consumer Protection Act 1987.
Events outside our control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 13.2.
An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
we will contact you as soon as reasonably possible to notify you; and
our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will refund the price you have paid, including any delivery charges.
Communications between us
When we refer, in these Terms, to "in writing", this will include e-mail.
You may contact us as described in clause 1.2.
Other important terms
We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. We will always notify you in writing or by posting on this webpage if this happens.
You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
This Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
Please note that these Terms are governed by English law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
© Crown copyright 2013.